2010 Is Off To A Flying Start!
11 Mar 2010, by Richard Harris
Dear Gbackup Partners and Customers
We want to welcome all of you back from the festive break. We hope that everyone had a safe and enjoyable holiday, and we're looking forward to many exciting milestones to be reached this year!
Backup and support gets a flying start in 2010
The Gbackup team has been working hard on enhancing and customizing the new Gbackup website to create a resource that's helpful and useful to anyone who needs information in a hurry or needs detailed technical advice on how our products work.
Be sure to take a look at our new Knowledgebase section containing self-help documents and demonstrative videos to answer any questions you may have regarding online backup solutions. We'll be adding new articles on a regular basis, and if you have any suggestions for questions we could answer please email them to me at sales@gbackup.co.za.
If you've ever puzzled over documentation containing technical terms like 'AES', 'CDP', 'In-File Delta', 'Parity Backup', or 'Retention Policy', you'll love our new Glossary section. Like with the Knowledgebase, if you have any suggestions for terms you'd like explained please email them to me at sales@gbackup.co.za.
There are a few more new features we still have up our sleeves, and over the coming months as our website grows we'd love to hear feedback from our partners and customers. Together we can make this a great year!
What to expect in the coming months
At Gbackup we're always looking ahead and trying to improve the quality of our service and products using the latest technology available.
The soon-to-be-released Version 6.0 of our Gbackup application will offer resellers full control over their clients' configurations by providing a web interface to maintain, create and edit their licenses. The Beta version of this software will be released in February or March 2010, check back often for more information closer to that date.
As mentioned at the start of this newsletter several new features will be incorporated into the Gbackup website over the coming months. One feature in particular that is a high-priority task for us at the moment is the introduction of an online support and ticketing system continually monitored by our technical support team.
This feature will add another level of benefit to our partners and customers, as we hope to use this new functionality to resolve support issues much faster and more efficiently. The new support system will be introduced in the coming weeks, and you'll be notified with your login details as soon as it's up-and-running.
We wish you all a fantastic and prosperous year going forward!
Yours sincerely
The Gbackup Team